What is your online return policy?

Returns & Exchanges can be made up to 14 days after date of delivery, through the link labeled "Returns" at the bottom of the site's page.


I can’t track my package, what should I do?

You can go to the carriers website anytime to view and monitor the status of your shipments, by inserting the tracking number supplied


Where does Photogenics + Co ship?

We ship to all 50 states and Canada via UPS, USPS, and DHL.


How long does a shipment usually take?

Expect your package within 14 days upon purchase. You will be notified with tracking information once shipment is processed through our warehouse.


What products are eligible for expedited shipping?

All products except our fine fragrance perfume products (100ml Extrait de Parfum, Liquid Balms, Compact Solides, Fine Fragrance Travel Kit, Fine Fragrance Sensory Kit) are eligible for expedited shipping. Perfumes must be sent via ground shipping only. If you have perfume products in your cart, please be sure to choose regular ground shipping. 


What should I do to buy from your site?

Once you register on our website select the article you wish to purchase, put it in your shopping bag and click “add to cart”. You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive confirmation e-mail about the status of your payment and order.


How will I know my order has been received?

After your purchase has been made you will receive a confirmation e-mail, which doesn’t mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.


What payment methods does Photogenics + Co accept?

You can choose to pay by credit card or debit card. Photogenics + Co accepts: Visa, Master Card and American Express.


Is it safe to use my credit card online?

At Photogenics + Co all payments are made using the most advanced technological systems and coding methods.


Will my personal information be kept private?

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details check the Photogenics + Co privacy policy.


Will there be additional duties or taxes payable on my purchase?

If the recipient’s address is part of the United States, there will be no added costs. For non-US, however, you will need to check with your local customs office the tariffs that may apply.


Part of my item has broken. Can you send me a replacement?

Unfortunately, we can only sell complete items and not parts of them.