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FAQ

What is your online return policy?

Returns are accepted with receipt and tags intact for store credit or exchange only, less the original shipping cost, within 14 days of receiving your order. Please send your return within 7 days to ensure the goods arrive back at our location before the 14 day window expires. Merchandise must have the original tags and receipt, and come in original packaging. All sales are final on sculptures, art, jewelry, lingerie, and swimwear.

Please ship your return in packaging suitable for the return trip. All leather goods must be returned in magnetic boxes, and PG+CO shipping boxes.

Customers are responsible for the shipping costs of returns. UPS, USPS, FEDEX, and DHL are all acceptable carriers for returns.

Please send your return to:

Photogenics + Co

3103A South La Cienega Blvd.,

Los Angeles, CA 90016

Where does Photogenics + Co ship?

We ship to all 50 states and internationally via UPS, USPS, FEDEX, and DHL.

 

I can’t track my package, what should I do?

You can go to the carriers website anytime to view and monitor the status of your shipments, by inserting the tracking number supplied

 

What should I do to buy from your site?

Once you register on our website select the article you wish to purchase, put it in your shopping bag and click “add to cart”. You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive confirmation e-mail about the status of your payment and order.

 

How will I know my order has been received?

After your purchase has been made you will receive a confirmation e-mail, which doesn’t mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.

 

What payment methods does Photogenics + Co accept?

You can choose to pay by credit card or debit card. Photogenics + Co accepts: Visa, Master Card and American Express.

 

Is it safe to use my credit card online?

At Photogenics + Co all payments are made using the most advanced technological systems and coding methods.

 

Will my personal information be kept private?

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details check the Photogenics + Co privacy policy.

 

Will there be additional duties or taxes payable on my purchase?

If the recipient’s address is part of the United States, there will be no added costs. For non-US, however, you will need to check with your local customs office the tariffs that may apply.

 

 

Part of my item has broken. Can you send me a replacement?

Unfortunately, we can only sell complete items and not parts of them.

 

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