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Terms & Conditions

Photogenics + Co  products are available on the photogenicsandco.com website and on the websites of authorized partner retail shops, fashion concept stores, and high end department stores. 

Delivery is still in operation for online orders. Our warehouse partner is operating in line with Government protocols and the health safety rules. 

Due to reduced workforces and social distancing, we ask for you to expect longer order processing and delivery times than what we would normally like to offer to our customers. Please allow at least 5 business day(s) for processing before your package is shipped. Currently, the option of expedited shipping is taking longer than expected. 

Inquiries pertaining to delivery lead times or order tracking can be directed to sales@photogenicsandco.com  

Our warehouse providers comply with safety guidelines to ensure the protection of our employees and customers. 

Once we receive your order, Photogenics + Co will email your order number to you. Please be sure to include this order number in your inquiry, if applicable. You can contact our customer service team at sales@photogenicsandco.com in regards to your inquiry.

You will receive an automated email from Photogenics + Co once your order has been shipped out with your tracking number. 

Photogenicsandco.com ships domestically & internationally. Please note that we are not able to deliver shipment to P.O boxes, military states or certain regions, countries or territories. For international shipping please check with us prior. 

For any further questions or requests concerning your order and its delivery, please contact our customer service in the contact section.

photogenicsandco.com offers different shipping options depending on your location, including standard and express deliveries.

Standard shipping over 100.00 is free in the US for all orders.

Fees for other shipping methods are calculated during checkout. 

Unfortunately, any shipping charges that were incurred with your original order are non-refundable. 

 

Returns & Exchanges 

Returns 

To return an item, please refer to the Returns page at the bottom of the screen. Returns for full refunds must be placed within 14 days upon receiving your item. A return label will be emailed to you to include on your box. 

 Note that it is not possible to return items online if purchased from any of our retail store partners. If you made your purchase through a partnered retail location, such as a department store, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer.

We hope that you are happy with your order, but if for some reason you are not, we hope that you consider exchanging the item for something you may like more!

Exchanges 

If you would simply like to exchange an item, return shipping is on us!

Please refer to the Returns page at the bottom of the screen. Exchange requests must be placed within 14 days upon receiving your item. A free return label will be emailed to you to include on your box. 

Note that it is not possible to exchange items purchased online from any of our retail store partners.

We will send out the new shipment after receiving the return of your original item. 

When sending in your item 

Please include your original packing label / receipt inside of the box.

Package your return item in Photogenics + co packaging or in a well-padded box with either peanuts or bubble wrap to prevent damage in transit.

All items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Photogenics + Co  will not be responsible for damaged goods.

Please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by your zone's postal service or any other courier that is used.

Once Received

All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you via e-mail that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

Your payment for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by Photogenics + Co  as soon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or you notifying us of cancellation).

Thank you to all our customers in working with us during this difficult time. We ask you to stay safe, and shop all your essentials (+more) at our online store. We are on hand to answer any questions, and as always are dedicated in ensuring our best customer service as possible.

Photogenics + Co

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